Policies For Realistic Blooms
WHOLESALE PRICING:
Our prices are wholesale since we create and offer our items direct to customers, cutting out the middleman and retail store mark-ups which could be 2-3 times more than our prices for this type of product. The cost of acrylic water, the complexity of preparing and pouring it, the controlled environment for hardening and the design elements, all make faux water floral arrangements more expensive than traditional floral arrangements, regardless of size.
OUR SHOP:
Realistic Blooms is a selection of floral arrangements for the home, events and gifts offered by Sharon Nagassar Designs LLC (a bridal flower company). We have been hand crafting floral items since 2005.
We are located on the east coast with an Eastern time zone. Our design studio is open Monday to Thursday. Most of our shop time is spent creating orders so our schedule for replying to emails are early morning hours during the week. Most emails should be addressed within 24 hours unless received during closed days.
Working one on one with customers since 2005 allows us to offer our design knowledge and expertise to you.
When listing the types of materials used in our designs, we may use the terms 'silk flowers' and 'Real Touch flowers'. Below is a description of each type:
A note on 'REAL TOUCH' category silk flowers:
Real Touch flowers are the most botanically correct permanent/artificial flowers available in the industry. They are made from or coated with a variety of materials such as natural latex, rubber, silicone and/or polyfoam which increases the details and realism of the flower petals.
A note on 'SILK' flowers:
The term 'silk flowers' is often used in the industry as a generic word that means 'artificial flowers'. They are made from various kinds of fabric such as cotton, satin or polyester and lacks the inclusion of rubber, latex or silicone, that increases the details and realism of the flower petals.
We are designers. We do not manufacture the materials used in our designs. They are imported. The size, shape, design, material and factory coloration of the flowers, leaves, petals, stems etc cannot be changed. We are not responsible for the factory construction of the materials used and/or any manufacture defects that may occur. We currently work with more than a dozen suppliers. If you are searching for a particular color or type of flower, please feel free to email us and we'll check around with our suppliers for what's available.
STUDIO HOURS and ORDER PREPARATION SCHEDULE:
* Our design studio is open Monday to Thursday.
* Email reply is early morning hours during open days.
* Our acrylic water floral arrangements are designed after it is purchased and requires design time, pouring time and curing time. Curing time can be 3-5 days to harden the acrylic water. The estimated completion time for most orders to be shipped is currently 1-2 weeks after purchase unless a longer period is indicated in the item's listing.
* Mail transit time is 3 to 5 business days from our studio to your home.
CHANGES TO DESIGNS:
Any change to an item's design must be communicated and approved by our shop before purchasing the item. After purchase, the item would be created and pictures would be provided upon completion and before shipment. All orders placed with a request for changes without first confirming with our shop, will be cancelled. There is a no return, no exchange policy on items that have been changed upon request.
PRICING:
Prices are based on the life-like grade of flowers being used, the designer's time to create each piece, the complexity of preparing acrylic water and the controlled environment for hardening.
SEND AS GIFT:
If you would like to send your order as a gift to a different address, please message us or 'add note' during checkout with the recipient address and special note for the gift card, if any.
SHIPPING & PROCESSING TIME:
Shipping/processing time for each item is stated in each listing. Kindly check the shipping time before ordering and if needed sooner for a special occasion, check with us for rush processing.
PRODUCT IMAGES & LISTING DESCRIPTIONS:
The design of an item would be as close as possible to our product images and the color would be as described in the listing description and title. Colors of the products will vary in reality due to the variations of your room lighting in comparison to ours when taking photos of products and the color settings of electronic devices the products are viewed on. Sizes indicated in item descriptions are approximate and will vary by half inch to an inch.
Customers have the option to contact us to order sample flower stems before ordering a floral arrangement. Sample are limited to 1-2 stems per customer, per design. Being a small business that offers floral arrangements that are hand-made by ourselves, we no longer accept returns or exchanges due to the loss of design time, design materials, packing time and shipping materials. This type of business structure is very different from selling items that are made in bulk by factories. Each item is prepared and shipped with great care and attention to details, for every customer.
We advise all customers to get samples of materials to be used in their order, for color and quality approval, before making a purchase. Kindly see the ordering steps below for more on samples. If you should choose to buy an item from one of our online stores without first getting samples, you agree that you understand that the size, color and quality may or may not meet your unique satisfaction. Sizes cannot be exact and will vary by half inch to an inch. You also agree that you understand our products are handmade and made-to-order, and due to this there is a no exchange, no return policy.
To protect our brand and as a measure against fraudulent orders, all customers with complaints about a product will be required to provide a photo I.D. for name and address verification.
Disclaimer - Allergies:
This item consists of glass, acrylic water and artificial flowers and/or branches. All artificial floral products such as petals, branches and stems may be manufactured using natural rubber, latex, polyurethane, polyfoam, plastic and other materials. Buyer assumes full responsibility for allergic reactions.
Disclaimer - Smell sensitivity:
Our products are not scented and will not be sprayed with scents. We recommend against scented sprays and other moisture since there could be a chemical reaction to the materials. If your package had been sitting in the sun before opening it, some factory smells of the artificial materials should be expected. Please allow time for it to air out and dissipate. Buyer assumes full responsibility for sensitivity to smells.
Disclaimer - Realism and design:
The artificial floral products we have selected to use in most of our designs are considered 'Real Touch' grade. They are known to be the most botanically correct in the faux flower industry. Some designs also include none 'Real Touch' flowers. They are referred to as 'Silk flowers' and are selected for use in our designs because we accept their realistic features. Buyer opinions on measuring realistic details will vary and may not always be viewed in the same scale as ours. Buyer assumes full responsibility for reading descriptions carefully, viewing pictures or videos in detail and accepting that opinions on realism will vary, when making a purchase.
If a large number of items are needed, kindly message us for pricing and a combined shipping quote.
All items are shipped insured against loss or damage. Please contact us in the event of such a case and we will open a claim with the shipping company to process a refund for your order. Customers must provide photographs and video of the packaging and artwork damage. Packaging and contents must be kept by customer for insurance company claim processing. Unclaimed mailed orders will not be refunded.
We reserve the option to refuse and cancel any order at our discretion.
By making a payment to us and by placing an order for our products you confirm that you have read and agreed with all of the polices and statements outlined on our site.